Recently, the international transport and logistics company Rental Wagons welcomed a new specialist to its team. We spoke with Sergey Sheresh, who is responsible for working with online clients, to learn more about his vision for the company’s digital services.
— Sergey, tell us a little about yourself and your initial steps toward improving the online customer experience at Rental Wagons.
— I’m excited to join the professional team at Rental Wagons and contribute to the development of digital services in the transport industry. I have always wanted to work in a company that prioritizes its clients and actively enhances service quality. With its international scale and innovative approach, Rental Wagons provides me with a great opportunity to apply my experience.
Over the years in logistics, I have gained practical expertise in customer service, managing online requests, and ensuring prompt communication with clients. At Rental Wagons, I aim not just to respond to inquiries but to offer effective solutions that help clients arrange transportation with minimal time and resource costs.
— What are your main priorities?
— My key goal is to make interactions with Rental Wagons as seamless and efficient as possible. First, I will focus on improving the speed of request processing, transparency of service terms, and convenience of online communication. Additionally, we plan to introduce a more personalized approach so that clients receive offers tailored to their needs.
— How will clients notice the improvements?
- Faster request processing – Clients will receive quicker responses.
- New digital tools – To simplify wagon management.
- Enhanced feedback mechanisms – We will listen more closely to customer needs and respond promptly to their requests.
All these enhancements will make working with Rental Wagons more convenient, transparent, and efficient.
— In your opinion, what makes Rental Wagons better than regular wagon rental services? Why is it more beneficial for clients?
Rental Wagons offers technical trip wagons rather than standard rentals like many other operators. Let me explain the difference and why our solution is more advantageous for clients.
A traditional wagon rental costs approximately $30 per day, and operators typically lease them for a minimum period of 3 to 6 months. The client pays for the entire period and uses the wagons as they see fit. In contrast, technical trip wagons are provided for a specific route, a specific cargo, and under specific conditions.
Wagon rental is suitable only for large manufacturing enterprises, as rental fees are charged daily regardless of whether the wagon is actively transporting goods or standing idle. To make traditional rental cost-effective, companies must have a high cargo volume to keep wagons in constant use.
Unlike traditional rental, our technical trip wagon service is accessible to a wider range of customers. It is beneficial for any business that needs to transport cargo occasionally rather than continuously.
For instance, a client ships a few wagons of goods per month. In this case, it is more cost-effective to order a technical trip wagon from us rather than commit to a long-term rental. We deliver the wagon to the chosen station, where it is loaded and sent to its destination. Upon arrival, the recipient unloads the wagon and returns it empty as per our instructions. Once the wagon is marked as empty, our contract with the client is complete.
This means the client avoids unnecessary costs for idle wagons, which is a common issue with standard rental. They only pay for the specific transportation of goods along a defined route.
— What would you like to say to Rental Wagons’ customers?
— We are here for you! Our mission is not just to provide wagons for technical trips but to make the process as convenient, predictable, and cost-effective as possible for your business. If you have questions or suggestions, don’t hesitate to reach out – we are always ready to help and improve our service.
— Thank you for the interview! We are confident that with your expertise, Rental Wagons’ service will reach a whole new level.
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